Help Center

Find answers to your questions, browse helpful articles, and get the support you need.

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Getting Started

Getting Started

Create your account and set up your profile

Send & Receive Money

Send & Receive Money

Learn how to send and request payments

Bank Transfers

Bank Transfers

ACH, SEPA, SWIFT and direct deposits

Cards & Wallets

Cards & Wallets

Physical and virtual card management

Security & Privacy

Security & Privacy

Protect your account and data

International Transfers

International Transfers

Send money abroad and currency exchange

Crypto Payments

Crypto Payments

Buy, sell, and transfer cryptocurrency

Business Accounts

Business Accounts

Tools and features for businesses

Fees & Limits

Fees & Limits

Understand our pricing and transaction limits

Featured Articles

Getting Started

How to Verify Your Identity

Complete KYC verification to unlock all VaultPay features and higher limits.

3 min readSecurity

Setting Up Two-Factor Authentication

Add an extra layer of security to your VaultPay account with 2FA.

2 min readPayments

How to Add Money to Your Account

Learn the different ways to fund your VaultPay balance.

4 min readPayments

Sending Your First Payment

Step-by-step guide to sending money to friends and family.

3 min readFees

Understanding Transfer Fees

A complete breakdown of fees for different transfer types.

5 min readCards

Ordering Your Physical Card

Get your VaultPay Visa card delivered to your doorstep.

2 min readInternational

International Transfers Guide

Everything you need to know about sending money abroad.

6 min readBank

Linking Your Bank Account

Connect your bank for seamless transfers and withdrawals.

3 min read

Frequently Asked Questions

Creating a VaultPay account is quick and free. Download the VaultPay app or visit our website, click 'Sign Up', and provide your email, phone number, and basic information. Verify your email and phone, set up a secure password with two-factor authentication, and you're ready to start sending and receiving money. The entire process takes less than 5 minutes.

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